Every checkout becomes an order. Use the Orders screen to see what was bought, by whom, and to track fulfilment.
In the sidebar, go to Shop, then Orders. The table shows each order's ID, customer, status, payment status, total, payment provider and creation date.
Click View Details on a row to open the order.
An order's details are split into five tabs.
Order Info
The timeline, the items bought and the status update form.
Client Info
The customer's name, email and phone.
Shipping Info
The destination address and the shipped and delivered dates.
Billing Info
The billing name, address and contact details.
Payment Info
The provider, payment status, Stripe payment references and the amount breakdown.
A new order starts as Pending, with a pending payment. When Stripe confirms payment it moves to Processing. A failed payment marks it Failed.
Pending
Checkout started but not paid yet.
Processing
Paid and waiting to be fulfilled.
Completed
Fulfilled.
Cancelled
Called off.
Failed
The payment did not go through.
1
Open Order Info
Scroll to Update Order Status.
2
Choose the new status
Pick it under New Status.
3
Add context
Write Notes for your team. Metadata accepts extra details as a JSON object.
4
Save
Click Update Status.
Setting Processing records Shipped At, Completed records Delivered At and Cancelled records Cancelled At.
Changing a status here does not refund or charge anything in Stripe. Handle refunds for shop orders in your Stripe dashboard.
